Return & Shipping Policy

Return Policy:

  • We want you to be fully satisfied with your purchase from Good Intentions. If you are not happy with your order, please contact us within 5 days of receiving your package to initiate a return.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
  • If you wish to make a return, you will need to arrange and pay for the return shipping label. Please ensure that the package is adequately protected to prevent damage during transit.
  • Once we receive and inspect the returned item, we will process the refund to the original payment method within 5-7 business days.
  • Please note that personalized or custom-made items may not be eligible for returns unless they are defective.

Shipping Policy:

  • We offer shipping within the United States.
  • All orders will be processed and shipped within 7 days after the payment is received.
  • We use reliable shipping carriers to ensure your orders from Good Intentions are delivered safely and on time.
  • Shipping fees will be calculated at checkout based on the delivery location and order weight.
  • Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.
  • Once your order is shipped, you will receive a shipping confirmation email with tracking details.
  • Delivery times may vary depending on your location and shipping method chosen.